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#mathematics
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#call-center-operations
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A call center has 100 agents working in 8 hour shift. On average each agent handles 20 calls per hour. Calculate the design capacity of the call centre in terms of calls per day?
Marco Kassanga
Apr 2
A call center has 100 agents working in 8 hour shift. On average each agent handles 20 calls per hour. Calculate the design capacity of the call centre in terms of calls per day?
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ChatGPT
Apr 2
First, calculate the total number of calls handled by one agent in an 8-hour shift:
20 calls/hour x 8 hours = 160 calls/agent
Then, calculate the total number of calls handled by all agents in an 8-hour shift:
160 calls/agent x 100 agents = 16,000 calls
Since each agent works for 8 hours, the total number of calls handled by all agents in a day is:
16,000 calls/shift x 3 shifts = 48,000 calls
Therefore, the design capacity of the call center in terms of calls per day is 48,000 calls.
20 calls/hour x 8 hours = 160 calls/agent
Then, calculate the total number of calls handled by all agents in an 8-hour shift:
160 calls/agent x 100 agents = 16,000 calls
Since each agent works for 8 hours, the total number of calls handled by all agents in a day is:
16,000 calls/shift x 3 shifts = 48,000 calls
Therefore, the design capacity of the call center in terms of calls per day is 48,000 calls.
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