Give the standard attitude gradient?

The standard attitude gradient is a concept in psychology that refers to the tendency for people to have more positive attitudes towards things that are familiar to them, and less positive attitudes towards things that are unfamiliar. This gradient can vary depending on individual differences and situational factors, but in general, people tend to have a more positive attitude towards things that are closer to them in terms of familiarity and similarity.

- Positive and professional. This is the most common attitude gradient, and it is characterized by a positive and respectful attitude towards customers and colleagues. Employees who exhibit this attitude gradient are typically helpful, courteous, and efficient.
- Neutral and professional. This attitude gradient is less common than the positive and professional attitude gradient, but it is still considered to be acceptable. Employees who exhibit this attitude gradient are typically polite and respectful, but they may not be as enthusiastic or helpful as employees who exhibit the positive and professional attitude gradient.
- Negative and unprofessional. This attitude gradient is unacceptable in a customer service environment. Employees who exhibit this attitude gradient are typically rude, disrespectful, and unhelpful. They may also be argumentative or confrontational.