How are people in the hotels responsible for customer service serviceand friendliness request?

People in hotels are responsible for customer service and friendliness by ensuring they are attentive to guests' needs, providing prompt and efficient service, being polite and courteous at all times, and going above and beyond to make guests feel welcome and comfortable. This includes greeting guests with a smile, addressing them by name if possible, and being proactive in anticipating their needs. Additionally, hotel staff should be knowledgeable about the hotel's amenities and services, and be able to provide helpful recommendations and assistance to guests. Overall, the goal is to create a positive and memorable experience for guests, which will encourage them to return in the future and recommend the hotel to others.

Roles and Responsibilities of Hotel Staff in Customer Service and Friendliness:

1. Front Desk Staff:

- Greet guests with warmth and a welcoming smile.
- Respond promptly and courteously to guest requests and inquiries.
- Provide clear and accurate information about the hotel and its amenities.
- Check guests in and out efficiently and professionally.
- Handle complaints and resolve issues quickly and effectively.

2. Concierge:

- Offer personalized assistance to guests, providing information about local attractions, dining options, and entertainment.
- Make reservations and arrangements for tours, shows, and other activities.
- Provide maps, directions, and recommendations tailored to guests' needs.

3. Housekeeping Staff:

- Maintain cleanliness and order in guest rooms, ensuring a comfortable and welcoming environment.
- Replace linens, towels, and amenities as needed.
- Respond promptly to guest requests for additional items or services.

4. Room Service:

- Deliver food and beverage orders to guest rooms promptly and efficiently.
- Provide attentive and courteous service, ensuring guests enjoy their dining experience.
- Address guest concerns and ensure satisfaction.

5. Restaurant Staff:

- Greet guests and seat them promptly.
- Take orders accurately and serve food and drinks with warmth and efficiency.
- Manage reservations and handle any requests or complaints.
- Provide recommendations and assist guests with menu selections.

6. Bell Staff:

- Assist guests with luggage upon arrival and departure.
- Provide information and directions within the hotel.
- Greet guests with a helpful and friendly attitude.

7. Management:

- Set clear customer service standards and expectations for all staff.
- Provide training and support to ensure staff deliver exceptional service.
- Monitor guest feedback and address any areas for improvement.
- Recognize and reward staff for outstanding customer service.

Additional Considerations:

- All staff members should be approachable, patient, and empathetic.
- They should use positive and professional language, and avoid using jargon or technical terms.
- They should maintain a positive and upbeat attitude, even under stressful situations.
- They should anticipate guest needs and go above and beyond to provide a memorable experience.