How The Silo Hotel can keep abreast of the WOW customer service to suit the growing customer?

1. Regularly train and educate staff on the latest customer service trends and techniques to ensure they are equipped to provide exceptional service to guests.

2. Implement a customer feedback system to gather insights on guest experiences and identify areas for improvement.

3. Offer personalized services and amenities to cater to the individual needs and preferences of guests.

4. Stay updated on industry trends and best practices in customer service to continuously improve and innovate.

5. Foster a culture of excellence and empowerment among staff to encourage them to go above and beyond for guests.

6. Utilize technology to streamline processes and enhance the overall guest experience, such as online check-in and concierge services.

7. Collaborate with other businesses and organizations in the hospitality industry to share best practices and learn from each other.

8. Regularly review and update customer service policies and procedures to ensure they are in line with the evolving needs and expectations of guests.