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Jun 14, 2023

Is there any software that allows to manage the repeating questions?

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Yes, there are several software applications and tools available that can help you manage repeating questions. Here are a few examples:

  • Knowledge Base Software: Knowledge base software allows you to create a repository of frequently asked questions (FAQs) and their corresponding answers. You can organize the questions into categories, tag them, and provide search functionality to help users find the answers they need. Examples of knowledge base software include Zendesk, Freshdesk, and Helpjuice.
  • Chatbot Platforms: Chatbot platforms provide tools to build and manage chatbots that can handle repetitive questions automatically. These platforms often include natural language processing capabilities to understand user queries and provide appropriate responses. Some popular chatbot platforms include Dialogflow, IBM Watson Assistant, and Microsoft Bot Framework.
  • Customer Support Ticketing Systems: Customer support ticketing systems allow you to track and manage customer inquiries, including repeating questions. These systems typically provide features such as ticket assignment, ticket status tracking, and knowledge base integration. Examples of customer support ticketing systems include Zendesk Support, Freshdesk, and Kayako.
  • CRM (Customer Relationship Management) Software: CRM software often includes features for managing customer inquiries and support tickets. These systems can help you track and organize repeating questions and provide a centralized location for customer interactions. Popular CRM software options include Salesforce, HubSpot, and Zoho CRM.
  • Email Automation Tools: Email automation tools can help you manage recurring questions by setting up predefined email templates or autoresponders. These tools allow you to create and schedule responses to common inquiries, saving time and ensuring consistent messaging. Examples of email automation tools include Mailchimp, Campaign Monitor, and Sendinblue.

These are just a few examples of software tools available for managing repeating questions. The choice of the most suitable tool depends on your specific requirements, budget, and the complexity of the questions you need to handle.

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