Professional manner or not? Give two reasons for each scenario to support stance? ?

Scenario 1: A customer service representative speaking to a customer on the phone

Professional manner:
1. Using a professional tone of voice and language can help convey respect and competence to the customer.
2. Following company guidelines and procedures for handling customer inquiries can ensure consistency and efficiency in resolving issues.

Not professional manner:
1. Speaking in a casual or unprofessional manner can give the impression of disinterest or lack of competence to the customer.
2. Failing to address the customer's concerns in a timely or effective manner can lead to dissatisfaction and potential loss of business.

Scenario 2: A manager giving feedback to an employee in a performance review meeting

Professional manner:
1. Providing constructive feedback in a respectful and objective manner can help the employee understand areas for improvement and grow professionally.
2. Offering support and guidance on how to address any performance issues can demonstrate the manager's commitment to helping the employee succeed.

Not professional manner:
1. Using harsh or demeaning language can damage the employee's morale and motivation to improve.
2. Failing to provide specific examples or actionable steps for improvement can leave the employee feeling confused or overwhelmed.

Scenario 3?