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What are the references of communication skills and customer care???
edson sospeter
Nov 16, 2023
What are the references of communication skills and customer care???
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Nov 16, 2023
There are several references and resources available for communication skills and customer care. Some of the popular ones include:
1. "How to Win Friends and Influence People" by Dale Carnegie: This classic book provides practical advice on effective communication and building strong relationships with customers.
2. "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: This book offers strategies for handling difficult conversations and resolving conflicts in a customer service setting.
3. "The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" by Lee Cockerell: This book provides practical tips and guidelines for delivering exceptional customer service.
4. "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer: This book emphasizes the importance of building customer loyalty through exceptional service and communication.
5. "The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister: This book offers practical advice and strategies for creating a customer-centric culture within an organization.
6. "The Art of Communicating" by Thich Nhat Hanh: This book explores the importance of mindful communication and active listening in building strong relationships with customers.
7. "Customer Service Training 101: Quick and Easy Techniques That Get Great Results" by Renee Evenson: This book provides practical techniques and exercises for improving customer service skills.
8. "The Effortless Experience: Conquering the New Battleground for Customer Loyalty" by Matthew Dixon, Nick Toman, and Rick DeLisi: This book offers insights into creating effortless customer experiences through effective communication and service.
These references can provide valuable insights and techniques for enhancing communication skills and delivering exceptional customer care.
1. "How to Win Friends and Influence People" by Dale Carnegie: This classic book provides practical advice on effective communication and building strong relationships with customers.
2. "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: This book offers strategies for handling difficult conversations and resolving conflicts in a customer service setting.
3. "The Customer Rules: The 39 Essential Rules for Delivering Sensational Service" by Lee Cockerell: This book provides practical tips and guidelines for delivering exceptional customer service.
4. "Customer Satisfaction is Worthless, Customer Loyalty is Priceless" by Jeffrey Gitomer: This book emphasizes the importance of building customer loyalty through exceptional service and communication.
5. "The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister: This book offers practical advice and strategies for creating a customer-centric culture within an organization.
6. "The Art of Communicating" by Thich Nhat Hanh: This book explores the importance of mindful communication and active listening in building strong relationships with customers.
7. "Customer Service Training 101: Quick and Easy Techniques That Get Great Results" by Renee Evenson: This book provides practical techniques and exercises for improving customer service skills.
8. "The Effortless Experience: Conquering the New Battleground for Customer Loyalty" by Matthew Dixon, Nick Toman, and Rick DeLisi: This book offers insights into creating effortless customer experiences through effective communication and service.
These references can provide valuable insights and techniques for enhancing communication skills and delivering exceptional customer care.
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