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Shibela Shinga
Apr 9

What is active listening?

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Apr 9
Active listening is a communication technique that involves fully concentrating on what the speaker is saying, understanding their message, and responding appropriately. It involves giving the speaker your full attention, making eye contact, nodding, and providing feedback to show that you are engaged and understanding what they are saying. Active listening also involves asking clarifying questions, summarizing what the speaker has said, and reflecting back their emotions to demonstrate empathy and understanding. This technique helps to improve communication, build trust, and strengthen relationships.

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