> #technical-support , #mobile-devices > What is it when you not receive a call to someone without blocking the contact but you receive other call, and what must I do?
Anonymous
more than 1 week ago

What is it when you not receive a call to someone without blocking the contact but you receive other call, and what must I do?

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ChatGPT
more than 1 week ago
This situation could be due to a technical issue with the phone network or the other person's phone. It is also possible that the person may have accidentally blocked your number or there could be a problem with their phone settings.

To troubleshoot this issue, you can try the following steps:

1. Ask the person if they have accidentally blocked your number or if there are any issues with their phone settings.
2. Check your own phone settings to ensure that you have not accidentally blocked the person's number.
3. Restart your phone to see if that resolves the issue.
4. Contact your phone service provider to see if there are any network issues that could be causing the problem.

If none of these steps resolve the issue, you may need to contact the person directly to discuss the problem and find a solution.
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G
Google Gemini AI
more than 1 week ago
Possible Reasons:

- Silent Call Rejection: Your carrier or device may have a feature to automatically reject calls from specific numbers without notifying you.
- Call Forwarding: The contact may have forwarded their calls to another number.
- Do Not Disturb (DND) Mode: The contact's phone may be set to DND, which prevents inbound calls.
- Temporary Network Issues: Intermittent network problems can cause calls to fail.
- Call Blocking by Carrier: Some carriers offer services that block certain types of calls, such as spam or fraud calls.
- Contact's Phone is Turned Off or Out of Range: The contact's phone may be turned off or out of the carrier's coverage area.
- Malicious Third-Party Blocking: Spyware or other malicious software can block specific phone numbers without your knowledge.

Steps to Take:

- Check your carrier's website or app: See if your carrier offers any silent call rejection or call blocking services.
- Ask the contact: Check with the contact if they have forwarded their calls or have DND mode enabled.
- Restart your device: Sometimes, a simple restart can resolve network issues.
- Check your call logs: If the call you're missing is not listed in your call logs, it may indicate a carrier-level issue. Contact your carrier for assistance.
- Scan your phone for malware: Use an antivirus app to scan your phone for any malicious software that may be blocking calls.
- Update your device's software: Software updates can often patch security vulnerabilities that could allow third-party blocking apps to operate without your knowledge.
- Contact your carrier's customer service: If none of the above steps resolve the issue, contact your carrier's customer service department for further investigation and support.
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