> #technical-support , #product-feedback , #customer-service >   Read the following case study and answer the questions that follow:   The workforce at a local factory were having difficulties with their current vending machines. They had three machines - one?
Anonymous
Mar 18

  Read the following case study and answer the questions that follow:   The workforce at a local factory were having difficulties with their current vending machines. They had three machines - one?

 

Read the following case study and answer the questions that follow:

 

The workforce at a local factory were having difficulties with their current vending machines. They had three machines - one can machine, one hot beverage machine and one snack vendor which were located in the canteen area.?
Read the following case study and answer the questions that follow:

The workforce at a local factory were having difficulties with their current vending machines. They had three machines - one can machine, one hot beverage machine and one snack vendor which were located in the canteen area.

The Problems
• The vending machines were regularly running out of products
• The snack machine kept jamming which resulted in staff rocking the machine to release the jam. This had led to the machine being damaged.
• The machines were located next to the main walkway from the offices to the factory floor. During break times it was difficult to get past the people standing to use the machines.


IX. Using the brainstorming technique, suggest ways of resolving the above problems?
X. What factors would you take into consideration to evaluate the solutions that you listed above?
XI. Assume the management after extensive consultation decided to reposition the vending machine away from the doors to the office and the factory. Create a draft layout of the canteen that shall be used for implementation?
XII. What factors or criterions must be taken into consideration when evaluating the implemented solution in (iii) above?     
XIII. Using the brainstorming technique, suggest ways of resolving the above problems?
PROBLEM SOLUTIONS



























I. What factors would you take into consideration to evaluate the solutions that you listed above?














II. Assume the management after extensive consultation decided to reposition the vending machine away from the doors to the office and the factory. Create a draft layout of the canteen that shall be used for implementation.

















 

The Problems

The vending machines were regularly running out of products

The snack machine kept jamming which resulted in staff rocking the machine to release the jam. This had led to the machine being damaged.

The machines were located next to the main walkway from the offices to the factory floor. During break times it was difficult to get past the people standing to use the machines?

 

               I.         Using the brainstorming technique, suggest ways of resolving the above problems?

              II.         What factors would you take into consideration to evaluate the solutions that you listed above?

            III.         Assume the management after extensive consultation decided to reposition the vending machine away from the doors to the office and the factory. Create a draft layout of the canteen that shall be used for implementation?

            IV.         What factors or criterions must be taken into consideration when evaluating the implemented solution in (iii) above?                                                                              

             V.         Using the brainstorming technique, suggest ways of resolving the above problems?

PROBLEM

SOLUTIONS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

               I.         What factors would you take into consideration to evaluate the solutions that you listed above?                                                                         

 

 

 

 

 

 

 

 

 

 

 

 

 

 

              II.         Assume the management after extensive consultation decided to reposition the vending machine away from the doors to the office and the factory. Create a draft layout of the canteen that shall be used for implementation?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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ChatGPT
Mar 18
for snacks, one for drinks, and one for frozen meals. The main issue was that the machines frequently ran out of popular items, causing frustration among the employees. Additionally, the machines only accepted cash, which was inconvenient for many workers who preferred to pay with credit or debit cards.

The factory manager decided to address these issues by upgrading the vending machines. The new machines would be equipped with sensors that could track inventory levels in real-time and automatically reorder popular items when they were running low. The machines would also be equipped with card readers to accept electronic payments.

After the new machines were installed, the employees were much happier with the vending options. The machines rarely ran out of popular items, and the ability to pay with cards made the purchasing process much more convenient. Overall, the upgrade was a success and improved employee satisfaction at the factory.

Questions:

1. What were the main issues with the old vending machines at the factory?
2. How did the factory manager address these issues?
3. What were the benefits of upgrading the vending machines?
4. How did the upgrade impact employee satisfaction at the factory?
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